Initial Log On
When you go to log on for the first time, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters (no special characters like !, #, $, @). Your username cannot be changed once submitted so choose something you can remember.
Do not use your debit card number as your username.
As part of our enhanced security, you will be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or cell phone you input must be the one that matches our records.
Not sure what contact information we have on record or having issues at this point in logging in? Reach out to your local branch, call 1.866.923.4778 or fill out our online contact form.
Learn more about the new features like seeing your balance on your home screen and customizations in our article on the digital banking platform!