Member Support
Let’s Help Get You What You Need, Fast!
Whether you’re a new member just getting started with us or a member we’ve gotten to know well over the years, you’ll find the support you need is just a click away from this page!
New Member? Let’s give you a proper welcome.
Lost or Stolen Card?
Need to Chat?
Speak to our team about an appointment or a technical issue by calling our Member Care Centre on 1.844.68.LOCAL (56225) or contact us online.
Looking for answers to frequently asked questions?
Looking for our Security and Privacy stuff?
Going Travelling?
Be sure to let us know about your travel plans at least one week prior to leaving to ensure you have access to your Member Card debit card or Global Payment™ Mastercard® while you’re away. Just let us know the countries/U.S. states you are traveling to and the dates you will be away, and we’ll take care of the rest.
Need to Order Cheques?
Log into Qtrade Investor
Download the online banking app
Book an appointment with:
Access great rates today!
Apply for a mortgage, loan or line of credit.
Looking for great home or auto insurance?
Find a dealership that offers financing via Chinook Financial