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COVID-19 Member Relief Program FAQs

  • Loan payment relief is available to members for up to a maximum of six (6) months. Members who have already accessed three (3) months of deferrals are eligible for an additional three (3) months (for a maximum total of six months). Some terms and conditions apply. Please contact your Account Manager or branch for more details.

    Click here to contact us directly.

  • If you need to get in touch you can call you local branch, the contact centre, or email us.  Click here for contact details.

    These are unprecedented times, and we want you to know that we're here for you and committed to providing you with the outstanding services and support you expect from us.

    Our Member Contact Centre can assist with most services offered in-branch. We are currently experiencing a slower than normal response time, and appreciate your patience. Our team is working hard to get to you as soon as possible.



  • The interest is not waived and will be deferred with the payment.


  • Term loans and mortgages (Commercial, Agriculture, Small Business and Retail – Including Cash Crunch Loans) are eligible.

    Please note there are exceptions:

    • Optimum Dealer loans are not eligible.
    • Revolving credit facilities are not eligible (Lines of Credit, AOL and HELOC)


  • Members are eligible for this program for up to a maximum of six (6) months.


  • Our COVID-19 Member Relief Program is offered as a payment relief for our members who have current, outstanding credit with Chinook Financial. We’re happy to discuss options with you. You can call your nearest branch, the Contact Centre at 1.844.685.6225, or email us

  • There are no penalties or fees associated with the program.

  • No. The intent of the program is to provide assistance to our members during this difficult time and with deferring the payment the loans do not report as in arrears.

  • With the deferments on consumer term loans the amortization period has been extended by the number of months of deferment. Mortgages the interest is added to the principal balance and extended over the remaining amortization of the mortgage.