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What is Encrypted External Email?

What is encrypted external email? 
Encrypted external email is how we make your emails to us at Chinook Financial safe. By sending personal information and confidential documents through the Cisco platform, we encrypt your emails to ensure your information is protected, making it readable only by the person you sent it to. 

How do I sign up for encrypted external email? Does it cost money? 
Our encrypted external email service is easy to use, and it’s free! Our team will send you a link with details on how to sign up when we need to communicate electronically. You only need to use this service to send and receive personal information and confidential documents. 

Can I use my mobile device to receive encrypted external emails?
Yes! There is a handy app you can download for your iPhone or Android once you receive a link to the service. You can also view encrypted externals emails in your browser by following the same steps for desktop viewing.

Can I still call or visit my branch?
Of course! You only need to use the encryption service to send and receive personal information and confidential documents that you don’t want to drop off or mail to us.

Will all communications from Chinook Financial be sent through encrypted external email?
No. For example, you will still receive monthly e-statement notices directly through online banking or your designated email address.
Please be sure to use the encrypted email service if you’re sending any personal information or confidential documentation.

What happens if I make changes to my email? 
If you change your email password, it won’t affect your encrypted external email login and password. If you change your email, please notify us by calling 1.844.685.6225, so they can make the changes to your file. 

I think my email has been compromised. What do I do now?  
Change your password immediately. This will not affect your encrypted external email login and password. 
Notify us immediately if you suspect fraud or identity theft by calling us at 1.844.685.6225.

  1. Call the police and file a report. Keep a copy of the report for your records. 
  2. Change your PIN and passwords immediately. 

Keep a list of the people you speak to when reporting a fraud, recording all dates, names, phone numbers and what was said.