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Banking Online

Don’t see the question you’re looking for?
Talk to us - we’d love to help!

  • We can help. Talk to us at 1.844.685.6225 to get started.

     

    Once registered, sign into your online banking and set up your security questions.

     

    Have you seen our free, award-winning app? Complete your daily banking on your phone by downloading it today! Look for it on the App Store or Play Store.

     

    Did you know, as a credit union member you can use thousands of ATMs across Canada for free? The ding free app shows you ATMs you can use for free based on your location. Look for it on the App Store or Play Store.

     

    With online banking, you can:

    • Obtain current account balances and transfer funds between your accounts
    • Transfer funds to other peoples' Canadian bank accounts using INTERAC® e-Transfer
    • View account history
    • Make loan payments
    • Post-date or pay bills immediately
    • View cheque images
    • View or change your electronic statement

    Using the Internet Explorer 8.x environment? Be sure to allow Chinook Financial pop ups by clicking “Allow Pop-ups from This Site”.

     

  • An award-winning banking app? Yes, please! Access all your daily banking on your smartphone or tablet. Just look for Chinook Financial on the App Store or Play Store.

     

    Once installed, sign in and complete all your daily banking needs. Need help? Talk to us.

     

    Using the Internet Explorer 8.x environment? Be sure to allow Chinook Financial pop ups by clicking “Allow Pop-ups from This Site”.

     

  • A PAC (Personal Access Code) is the password that is used to verify your identity so you can securely login to online banking via desktop or mobile.

     

    If you don’t have a PAC or have forgotten it, you can either reset yourself it online (you’ll need your MEMBER CARD® or Access Number handy!), or talk to us.

     

  • Please reach out to your local branch to reset your password for a business or organization account. No appointment is needed! 

  • Our aim is to make your banking experience with us easy.
    We recently introduced enhanced anti-fraud protections for our members that keeps track of the devices and locations you use to access your Online Banking. You will only be prompted to answer your enhanced security questions when you sign-in from a new location or device, or other conditions are present that trigger us to require enhanced security measures for your account. 

  • The Contact Centre can help unlock your account. Call 1.844.68.LOCAL(56225).

    You can also visit your nearest branch to have a staff member unlock your account.

  • Yes, you can use touch ID to log in to your Chinook Financial Online Banking App.

     by following these steps:

     

    1. Tap the menu bar in the upper right corner of your app
    2. Select “Settings”, then “Saved Logins”
    3. Select “Create New Login” from the footer of the app
    4. Enter your 19-Digit MEMBER CARD Number in “Login ID”
    5. Select “Remember Me” to re-enable your Memorized Account login, then “Continue”
    6. Enter your existing password (PAC)
    7. To enable your Touch ID once you’re logged in, tap the menu bar in the upper right corner of your app again and select “Settings”, then “Touch ID”
    8. Tap “Use Touch Login”

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