Check out the links below, or call us on 1.844.685.6225- we’d love to help!
Chinook Financial Service Updates
Last Updated: January 30, 2020 at 09:48am MST
Last updated: March 31, 2020 at 09:00am MST
Please note our branch network is temporarily closed. For COVID-19 updates and further information, please visit:
Card Decline Issue
Last Updated: March 24, 2020 at 07:00am MST
There is an ongoing issue at some Gas pumps and merchant locations as a result of a software update on their point-of-sale (POS) devices. This is resulting in new debit & credit cards issued in the last 18 months being declined when using Chip & Pin functionality. Larger merchant locations with VeriFone POS are working through remote fixes, with smaller merchants to follow. A fix has been identified for by Gas Pump POS providers and plans are being put in place to encourage retail locations to update their software. A full resolution will take time.
(Please note, this issue was fully resolved at Costco and Loblaws on January 23, 2020.)
Experienced a Declined Transaction?
If you experience a decline and are told that there is an issue with your card by the merchant, please rest assured that this is not a card issue. We’d appreciate if you could call us on 1.844.685.6225 if this occurs so that we can directly work with the merchant involved.
How To Complete Declined Transactions
Use your Membercard Flash (Tap) functionality for transactions under $100, or split your transaction in two to allow for larger contactless transactions.
Use your card as normal at the ATM to have cash on hand. Use the Ding Free app to find your nearest free-to-use ATM. (Not advised at this time due to COVID-19)