Member Care Centre

Member Care Centre

Member Care Centre Now Open!


You need to bank, but sometimes your life commitments or snowy roads get in the way. 

The Member Care Centre is a phone-in service available to all of our members and potential members, offering extended service, hours of operation and  a friendly and knowledgeable Chinook Financial voice on the other end of the line. 

It's just another way we're making banking easy!

The Member Care Centre team can assist you with: 

  • Online banking assistance, such as password resets and account access troubleshooting
  • Completing transactions  
  • Answering general inquiries
  • Balance inquiries 
  • Investment redemptions 
  • Booking appointments with in-branch representatives 
  • Concerns regarding fraudulent charges 
  • Loss of debit cards
Call 1.844.68.LOCAL (56225) to chat with us today! 

Frequently Asked Questions 


What are the Member Care Centre’s hours of operation? 

The Member Care Centre is open: 
Monday - Friday 8 a.m. to 8 p.m.
Saturday 8:30 a.m. to 6 p.m.
Click here for our holiday hours of operation.


What information do I need to have for a Member Care Centre agent to assist me? 

Members: You will be asked a series of security questions to confirm your identity to ensure the security of your account and prevent fraud. You will be asked a series of security questions to confirm your identity to ensure the security of your account and prevent fraud. 

New to Chinook Financial: We'll walk you through what's needed when we chat, depending on the type of service you need! 


Do I have to pay for using the Member Care Centre services? 

There is no fee to access the Member Care Centre’s services; simply call us toll free at 1.844.68.LOCAL (56225).


What types of financial transactions can the Member Care Centre help with? 

The Member Care Centre team can assist you with: 

  • Online banking assistance, such as password resets and account access troubleshooting
  • Completing transactions  
  • Answering general inquiries
  • Balance inquiries 
  • Investment redemptions 
  • Booking appointments with in-branch representatives 
  • Concerns regarding fraudulent charges 
  • Loss of debit cards
If you don’t see your inquiry in the list above, give us a call anyways and we’ll do our best to help you out! 


Can I still go into the branch to do my banking after I have spoken to the Member Care Centre? 

Yes you can! The Member Care Centre is an additional source of information and assistance, but you’re more than welcome to visit your local branch for your banking needs as well.


Can I access the Member Care Centre while travelling? 

You bet. The Member Care Centre is available at 1.844.68.LOCAL (56225) during operating hours. Please note that this is a North American toll free number, and is only accessible when calling within Canada and the USA. 


Can I open an account over the phone? 

We can get you started! During the call we'll book you an in-branch appointment to finalize the opening and ensure you have the account that best suits your needs!
 

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