Do You Have Questions?

Give us a call, we would love to answer them

1.844.685.6225

Email Us

Send us a message, it's easy

Contact Us

Find A Branch

Global Payment Service Changes FAQs

When DID my GLOBAL PAYMENT Mastercard® card stop working?


Service ended for all cards on May 29, 2019.  Full access to your credit union account and funds are still accessible through debit, in branch and online.

 

 

How will I access my credit union account Going forward?


Your credit union account continues to work the same as it did before. You can access your funds in branch, online or through an ATM using your credit union debit card. 


If you do not have a debit card attached to your credit union account, call us at 1.844.685.6225 and we can set one up for you right away.

 

What about my pre-authorized payments I had set up on my GLOBAL PAYMENT Mastercard® card?


If you had pre-authorized payments set up on your GLOBAL PAYMENT Mastercard® card you will need to contact the merchant debiting your account directly to make alternative payment arrangements as soon as possible. If you need assistance with the process, please connect with us to work through the required changes.

 

If you wish to set up a new pre-authorization directly from your credit union account, download our Pre-Authorized Payment Form, complete the details and return to each of the businesses that you are dealing with. 

 

For quick reference, here’s our credit union details:


Route number: 899 
Transit and Branch number: You can find the transit number for your branch by clicking on your branch location here.
Credit Union Account number: You can find your credit union account number on your statement (paper or electronic). To confirm your correct account number, login to online banking then select View e-statements from the menu on the left side of the page.  Click on the date of the most recent month then click OPEN.  The eight to twelve-digit account number required for direct deposits and pre-authorized payments is found after the name of each account (for example 123451061212).  The account number is written without dashes or spaces. If you’re not sure, just give us a call.

 

 

If I WAS earnING CHOICE REWARDS points, what happens to them after May 29, 2019?


You will have until September 30, 2019 to redeem any accumulated CHOICE REWARDS points at choicerewards.ca. On October 1, 2019, any unused points will no longer be available for redemption through the CHOICE REWARDS program.  If your GLOBAL PAYMENT Mastercard account was closed prior to May 29, 2019, you will have 120 days from the close date to redeem rewards points.

 

If you like collecting rewards, we have an exciting offer for you!

 

We’ve just introduced our new line of Collabria credit cards, including a range of personal and business Visa and Mastercard options.
Find out more about our new Cash Back, Flexible Rate, Student, Reward, Travel and US Dollar cards, to find the option that’s right for you!

 

Learn More


I useD my GLOBAL PAYMENT Mastercard card to pay for online purchases, book trips, rent cars, etc.  What will I use now?


Depending on your specific need, we have other products that may work for you.


Need a credit card product?  We recently launched a new suite of personal and business credit cards.   We have a range of no fee, low rate and travel cards, as well as a new Rewards Program. You can see what works for you and even apply online. Make sure you indicate that the application is intended to replace your GLOBAL PAYMENT Mastercard (GPC). Learn More

 

Not sure what’s a fit?  Connect with us and we will help you through the process to determine what product best suits your needs.

 

What other alternatives are available to me?


Depending on your specific need, we have other products that may work for you.  Book an appointment or learn more about our Line of Credit and Loan options online.

 

What about my travel medical insurance on my Gold GLOBAL PAYMENT Mastercard®?


If you had travel insurance on your card and were relying on it for an upcoming trip, please be advised that effective May 29, 2019, the Inclusive Travel Medical Insurance coverage provided by TD Life Insurance Company was be terminated. If you have any questions about your Inclusive Travel Medical Insurance coverage, please call Allianz Global Assistance at 1-866-520-8827 Monday to Saturday, 8:00 am to 9:00 pm (Eastern Time). If you are travelling and require Emergency Medical Care / Treatment before May 29, 2019, please call Allianz Global Assistance at 1-519-742-9356 available collect 24/7. Emergency Medical Care / Treatment on or after May 29, 2019 will not be covered. If your trip extends beyond this date, please consider arranging for appropriate alternate coverage.

 

We offer travel insurance directly through our partnership with CUMIS****. Learn More

 

I enjoyed the peace of mind of included benefits such as travel insurance, what will I do now?


We are pleased to offer a wide selection of credit cards that offer not only travel insurance, but emergency health care coverage and mobile device insurance as well.

 

Have a look at our Travel Rewards Visa* Gold Card, Visa Infinite* Card, and US Dollar Visa* Card which all feature varying levels of travel insurance. 


We also offer travel insurance directly through our partnership with CUMIS****. Learn More

 

If you are looking for something other than travel insurance, the Cash Back Mastercard®, Visa* Classic Card, Flex Rate Visa* and Student Visa* Card offer mobile device protection among many other perks.
 

Can I set up my credit card so it automatically deducts payments from my chequing or savings account?


Effective April 30, cardholders will have the option to sign up for Collabria's AutoPay feature.  This new feature allows members to have their monthly credit card payments automatically deducted from their chequing or savings account.  Two payment options are available for cardholders who sign up for AutoPay:

  1. Minimum payment amount - The minimum payment amount shown on the last credit card statement is automatically withdrawn on the Payment Due Date from the member's bank account each month and paid to their credit card.
  2. Full Balance - The full balance shown on the last statement is automatically withdrawn from the member's bank account each month on the Payment Due Date and paid to their credit card account.

If you have questions about how to set this up, don't hesitate to contact our teams.

 

Why is the GLOBAL PAYMENT™ Mastercard® no longer available?


CUETS Financial* has ended the program for all credit unions across Canada and no current replacement exists.

 

While we recognize this change impacts our members in many different ways, we remain committed to ensuring we are there to support their needs as best we can. Our new partnership with Collabria** has allowed us to expand the credit card products available to our members.

 

 

 

Legal:


*CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners. CUETS is a trade-mark of Canadian Credit Union Association, used under license. ® CHOICE REWARDS is a trademark of The Toronto-Dominion Bank.
** Collabria terms and conditions apply. Details of your coverage, including terms, conditions, limitations and exclusions, are in the Certificate of Insurance provided when you receive your card. Learn more at https://www.collabriacreditcards.ca/chinook. The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. For full rewards terms and conditions, visit flexrewards.ca. All trademarks are the property of their respective owners.
***Subject to approvals. Terms and Conditions Apply.
****Subject to approvals. Terms and conditions apply. Travel insurance does not cover everything. Always refer to the certificate for full terms and conditions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. CUMIS® is a trademark of CUMIS Insurance Society Inc. and is used under license. For details, please visit www.cumis.com.